Charmaine Wall
Customer Support

Charmaine has over 20 years’ experience in customer service roles, working as front line support in contact centres, reception and in personal assistant positions. She appreciates the importance of understanding the customers’ needs and providing a friendly and welcoming experience each time contact is made on any level. She also feels it is as important to support internal staff members so they can achieve targets and goals. Charmaine has experience in using many databases and is proficient in using Microsoft Office programs.

Charmaine is the newest member of the admin team, joining the company in August 2015. Charmaine is your first point of call when telephoning Expresso Coffee Specialists. She will determine and direct your call to the appropriate individual in sales, technical, training, promotional or accounts to meet customers’ needs in a timely order. Charmaine’s IT experience ensures that the Companies policies, flyers & display literature is presented in a professional and legible manner.